Refund Policy

Last updated: 6 September 2026

14 days, money back, no interrogation. If Fyndarium isn’t right for you, tell us within 14 days of purchase and you get a full refund.

How to request a refund

Email contact@fyndarium.com with the email address you purchased with (or your order number, if you have it handy) within 14 days of your purchase. That’s the whole process. You can also request a refund directly from Paddle.com, our merchant of record, at paddle.net — the same 14 days apply. Refunds are issued by Paddle to your original payment method; allow a few business days for your bank to show it.

You’re welcome to tell us what didn’t work — it genuinely helps us — but a refund never depends on it.

What’s covered

• Fyndarium licenses — full refund within 14 days of purchase. Your license key is deactivated when the refund is issued.
• Fyndarium Care — the first year is free, and any annual Care charge can be refunded within 14 days of that charge. You can also cancel Care at any time to prevent future charges — cancelling never affects the software or the updates you already have.

EU and UK customers

This policy is in addition to — never instead of — your statutory rights, including the 14-day right of withdrawal for consumers.

After 14 days

Past 14 days, refunds aren’t automatic — but if something is genuinely broken for you, write to us anyway. We would rather fix the problem or make it right than keep an unhappy customer’s money.